Airport Transfers
Airport pickup and transfer policy
A plain-English summary of the airport transfer rules used to coordinate pickups, waiting time, luggage, cancellations, and special requests.
Pickup procedure
Airport pickups occur at the designated arrivals zone. Your chauffeur will display a Kimbugi Luxe name sign, and customers should proceed to the pickup point after immigration and baggage collection.
Flight monitoring
Flights are monitored in real time, and pickup times are adjusted automatically in the event of delays at no extra charge.
Waiting time
We offer 2 hours of complimentary waiting time for international arrivals and 90 minutes for domestic flights. Additional waiting is billed at KSh 500 per 15-minute interval.
Luggage summary
International customers may travel with 2 suitcases and 1 carry-on, while domestic customers may travel with 1 suitcase and 1 carry-on; please declare oversized or extra luggage in advance.
No-show
A booking may be treated as a no-show if the customer is unreachable after the free waiting period and no communication has been received. No-show charges may apply.
Safety
Licensed and insured Kimbugi Luxe vehicles and chauffeurs are used. Seatbelts must be worn, and customers should avoid accepting help from unidentified people inside the terminal.
Payment
Airport transfer rates are per vehicle, not per passenger. Payment options can include cash, M-Pesa, card, or approved foreign currency where available.
Special requests
Child seats, VIP meet-and-assist, extra luggage, or group transfers should be arranged in advance. Additional charges may apply.
Lost and found
Items left in vehicles are logged and stored for 14 days, and customers may arrange collection or delivery.
Cancellation policy
Airport Transfers: Late cancellations may incur a fee depending on vehicle type, timing, and any special arrangements already made.